Super funds urged to rebuild ‘trust bank’ on member services
One in five members who contacted their super fund for an update on insurance claims still felt left in the dark afterwards, with long hold times, an unfriendly tone and heightened emotional stress emerging as the main customer gripes during the process, according to CoreData. As regulator and member pressure mounts on group insurance, funds need to think hard about how they want to restore trust.
YFYS performance test has done its dash
The Coalition’s Your Future Your Super reforms, especially the contentious performance test, deserve credit for weeding out poor-performing funds and helping instil a more cost-conscious culture in super. But the test has largely accomplished its mission and its continuation undermines the system’s global competitiveness.
‘Best possible outcome’ sees First Guardian investors cop massive loss on failed property deal
First Guardian investors will get 8 cents on the dollar back on a loan the fund made to a property developer in western Melbourne, with liquidators FTI Consulting saying they believe this was the “best possible outcome” for unitholders.
Why responsible AI belongs inside every compliance framework
Years of advice file reviews show most adverse findings are process gaps, not misconduct, writes 3Lines director Julia Vojkovic. AI is best placed to catch them, provided it strengthens professional judgement rather than replaces it.
When AI decides who’s credible, invisibility becomes the bigger risk
Prospective clients are asking AI for financial advice expertise long before they contact an adviser, writes Assured Support’s Sean Graham. Licensees that restrict what advisers publish may be managing one risk while creating another: being absent when trust is formed.
Three down, one to watch: Navigating the 2026 tax reforms
The 50 per cent capital gains tax discount is gone, negative gearing has been quarantined, and SMSF property borrowing is all but finished but the measure that should be occupying advisers most hasn’t even made it into a bill, writes Arthur Marusevich.
Requiring trustees and MISs to join CSLR is the only solution
Levying financial advisers for the Compensation Scheme of Last Resort was always an arbitrary decision, and unsustainable. Given the rapidly increasing cost pressures, the government should include platform trustees and managed investment schemes in future special levies.
Shadforth is buying businesses, not books
Not even a year on from its acquisition of Melbourne-based financial advice firm PMD Financial Advisers, Shadforth is still looking for M&A opportunities but strictly to add like-minded advisers, rather than just client books. CEO Terry Dillon tells Professional Planner what those ideal businesses looks like.
Financial advice can avoid AI-driven ‘Kodak moment’
Financial advice is positioned to avoid a “Kodak moment” and being made obsolete by AI and technology, as human-led interactions will continue to be a driving force in its proposition, the Professional Planner Licensee Summit heard. But while AI might be part of the model of the future, a panel also discussed whether a key model from the past, vertical integration, will still have a place.
Putting values at the heart of advice
When it comes to strategic advice, incorporating a client’s values is just as important as their circumstances, needs and goals, according to Russell Investments. Values can also be a core consideration when selecting investments to ensure alignment with portfolios and outcomes.
Researcher Forum
Advice Policy Summit
This event is open to CEOs and senior leaders of financial planning licensees, dealer groups and boutique advice firms, along with C-suite executives in superannuation funds with oversight of advice, education and guidance.
How a strained system can deal with new wave of mental health claims
Super funds and insurers are already dealing with a surge in mental health-related insurance claims, but they might just be the tip of the iceberg, with changes to state-based personal injury schemes pushing more people towards super and insurance for claims.
The biggest game in town: Inside AustralianSuper’s retirement income strategy
Since Jacki Ellis joined the nation’s biggest profit-to-member super fund as head of retirement just over one year ago, she’s been assessing and building the fund’s capabilities with the aim of delivering a fully personalised experience to all members by 2035. But that’s not to say there won’t be benefits for members who retire before that.
The ‘powerhouse’ women driving AZ NGA’s next growth phase
AZ NGA has grown into a $700 million behemoth under the leadership of co-founder and CEO Paul Barrett, who has become the public face of the group. But as the advice equity aggregator moves into its next phase of growth, it’s the counsel and experience of four key women that has become critical to driving the business forward.
Superannuation