AustralianSuper has changed its membership service model to internalise the death claims and complaints processes, while announcing that it’s signed a memorandum of understanding to negotiate an extension for Link Group to provide core administration services until at least 2028.

The death claims process will be done through a new Bereavement Centre, bringing in additional complaints handling capability by the end of the financial year.

The move came after the fund transitioned to a new claims assessment model with its insurer, TAL.

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