Some clients are good with money and some aren’t. Or is it just that some have access to good advisers, systems and visions for the future, while others don’t? Research indicates that our personality traits like self-control and optimism are not only set in stone and consistent across contexts, but also impact our daily financial decisions. That means quantifying client personalities can help develop and deliver advice in the client’s best interests.
There are two key personality traits that impact clients, and financial advisers can leverage both to develop appropriate advice, and deliver advice recommendations. These are self-control and optimism.
Clients with low self-control are those who have a tendency to sabotage their own financial plan through impulsive purchases. Clients with high optimism are those who also have a tendency to self-sabotage through working less, retiring earlier, saving less and not paying attention to fees.
Financial advisers are already experts in determining client goals and needs, and having self-control and optimism front of mind can help in delivering epic advice. Asking questions like “tell me about some recent impulsive decisions you have made” elicits an understanding of self-control issues, while asking “What does the future look like for you?” will help bring out information on client optimism levels.
The interesting part, though, is how you use that information to better serve the client.
Clients with low self-control say things like “I just don’t know where my income goes” and “I want help with sticking to a budget”, or “I drive a financed Tesla and I just graduated from university three years ago”.
These clients know about their financial impulse control issues, and conversations around it can be very empowering for them. Advice for these clients can include an automated cash flow system which restricts their access to liquid assets via cards while increasing their use of physical cash or pre-loaded cards.
These clients understand that strategies which ‘save them from themselves’ are valuable, and this can be an open and upfront discussion and integrated into the advice strategy.