Through the muck and the mire of 2019 one thing has remained constant; participants and purveyors in and around the financial planning industry have their own – often strong – opinions on the world around them.
18 December 2019 11:14
AFA, AIST, AMP, Andrew Inwood, CoreData, Dante De Gori, eva scheerlinkck, FASEA, FPA, Geoff Lloyd, MLC Wealth, Phil Anderson, Stephen Glenfield
Featured Homepage Posts
Super funds urged to rebuild ‘trust bank’ on member services
One in five members who contacted their super fund for an update on insurance claims still felt left in the dark afterwards, with long hold times, an unfriendly tone and heightened emotional stress emerging as the main customer gripes during the process, according to CoreData. As regulator and member pressure mounts on group insurance, funds need to think hard about how they want to restore trust.
Leave a Comment
You must be logged in to post a comment.