Industry superfund NGS Super (NGS) has today announced the appointment of Guideway Financial Services as its financial advice partner. The Fund underwent a tender process to find a provider that would support its future growth strategy, which included catering for an increase in the number of members seeking advice via a number of different channels. A key objective in NGS’s growth strategy is to provide members with an omni-channel advice solution which is responsive and agile.
Dascia Bennett, Executive Manager Customer at NGS Super, said the appointment of Guideway Financial Services has been in the fund’s future roadmap for growth and is part of a wider strategic plan to reach new members and drive customer engagement.
“Our goal is always to help members secure their financial futures. This is achieved by understanding their goals and ensuring that they make appropriate financial decisions to secure their future from a whole of wealth perspective. A key part of this is making sure members have access to quality and professional financial advice. The benefits will be significant because this will mean the availability of a more agile, complete and cost-effective financial planning service to members.
“We believe Guideway Financial Services has the expertise and capabilities to help us achieve this goal.”
Guideway Financial Services will be providing NGS Financial Planning with a bespoke advice solution using responsive financial planning solutions.
Ms Bennett added the agile solution will enable the Fund to provide services in a more effective and efficient manner.
Alex Aracas, Director at Guideway Financial Services added: “Our digital solutions will complement the differential service offering that NGS is providing to their customers. The new partnership will see a cost-effective and scalable service which is supported by strong compliance and technical services.”
NGS Financial Planning expects to complete the Guideway Financial Services solution implementation in early 2017.
