IOOF continues to evolve and grow, driven by strong organic growth and recent acquisitions. To further enhance its commitment to outstanding client service and quality advice, it has appointed Mark Horten Andrews to the newly created role of Head of Adviser Standards, Client Care and Retention.

Mr Frank Lombardo, IOOF’s Group General Manager, Client & Process, said: “We are pleased to have attracted someone of Mark’s calibre given his strong track record in financial services and passion for quality advice.

“Mark’s appointment supports our ongoing commitment to delivering the best experience possible for clients through IOOF’s client-first and advice-led approach.”

Mr Horten Andrews appointment expands the Client & Process team and provides additional leadership support, through his responsibilities in overseeing the following teams:

• Compliance and Professional Standards
• Customer Care and Resolutions & Data Integrity
• Member Services
• Adviser Administration

Mr Horten Andrews was previously Executive Manager at Australian Unity, having joined the company in 2007, and prior to that was at Aviva Australia.

Mr Horten Andrews joined IOOF on 15th January 2018 and is based Melbourne.

Source: IOOF

What is Cut + Paste? Cut + Paste contains news releases, statements and other information from organisations active in financial planning and related areas. Its aim is to convey that information to you directly from those organisations. Everything published in Cut + Paste has been curated for its relevance and topicality; otherwise, it is predominantly unedited. The views expressed in Cut + Paste do not necessarily reflect those of Professional Planner. To learn more, please click here.
Leave a comment