Australia’s largest life insurer TAL has appointed respected industry leader Mary Maini to the role of General Manager Claims.
The role oversees claims management across all of TAL’s distribution channels to ensure a high-quality customer experience at a time when our customers need us most.
TAL’s Chief Customer Service and Operations Officer Penny Coates said Mary brings a wealth of experience and knowledge to TAL at a time of record claims payments and increased efforts to help customers get back on their feet.
“TAL paid a record $843 million in claims last year and we expect this trend to continue, demonstrating the very important social role we play in helping people and families in time of need,” Penny said.
“But we do more than just pay claims – we have programs to help people return to health and work so they can get back on with their lives. And Mary will be instrumental in advancing our efforts in this area for the benefit of our customers.”
Mary has led business areas in IAG for over 20 years across product, pricing, underwriting, indirect sales, operations, claims (both personal injury and domestic lines), workers compensation, technology systems development, supply chain, injury management, legal and training.
Mary said: “Like TAL, I am passionate about helping customers when they need us most, which is at claim time.
“I am particularly looking forward to advancing TAL’s return to health and work programs across all distribution channels to help people can get back on with their lives.”
