Merry Christmas from Professional Planner – we will return in early 2015

Professional Planner is taking a break over the Christmas and New Year period.

Our offices will be closed from COB on Friday, January 19, and will reopen on Monday January 5, 2015.

We wish all of our readers a very Merry Christmas, and a safe, happy and prosperous New Year.

Best wishes,

Simon Hoyle
Glenn Freeman

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Super funds urged to rebuild ‘trust bank’ on member services

Super funds urged to rebuild ‘trust bank’ on member services

One in five members who contacted their super fund for an update on insurance claims still felt left in the dark afterwards, with long hold times, an unfriendly tone and heightened emotional stress emerging as the main customer gripes during the process, according to CoreData. As regulator and member pressure mounts on group insurance, funds need to think hard about how they want to restore trust.

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