Lessons on customer service from other industries
While some sectors have struggled with uplifting their customer service standards, there are still plenty of positive examples the advice profession can utilise to continue to grow, according to a pair of thought leaders in the space.
April 04, 2024
Resolution Life acquires Suncorp’s NZ insurance arm
Resolution Life has entered an agreement to acquire Suncorp Group’s New Zealand life insurance company Asteron Life for NZ$410 million ($375 million).
April 04, 2024
QAR super fees debacle headed for Senate showdown
Aware Super has joined the chorus of voices raising concerns over the lack of clarity around trustee obligations in the Quality of Advice Review legislation, while licensee groups are expected to push for amendments in the Senate.
April 03, 2024
Aware chair resigns to become Governor-General
Chair of Aware Super, Sam Mostyn, has resigned her role at the helm of the $160 billion mega-fund after she was appointed Australia’s new Governor-General, succeeding David Hurley and becoming the second woman to serve as head of state. A prominent voice for gender equality, superannuation industry figures said millions of women are better off thanks to her advocacy.
April 03, 2024
BT appoints chief product officer
BT has appointed Annabelle Kline as chief product officer, where she will be responsible for leading BT’s platforms business.
April 03, 2024
Advice tech intelliflo further integrates with research partners
Financial advice technology provider intelliflo has announced further integration with research providers Product Rex and Omnium.
April 03, 2024
What went wrong with the QAR
We’ve only scratched the surface with draft legislation, writes Simon Hoyle, but what has been delivered so far is underwhelming the advice industry and super funds are left confused over their obligations. What was meant to be an easy fix has turned into a bigger mess.
April 02, 2024
Advice Academy launched to solve ‘big gnarly problem’
Kaplan Professional and the Financial Advice Association will launch the Advice Academy to set an industry standard for the Professional Year to help resource-strapped practices implement better PY programmes.
April 02, 2024
AZ NGA appoints executive general manager
AZ NGA has appointed Chesne Stafford to the newly created role of executive general manager.
April 02, 2024
Count picks up Insignia practice
Count has added advisory business Murray Nankivell to its network, having previously been licensed by Insignia-owned Australian financial services licensee Consultum.
April 02, 2024
ASIC wins first greenwashing case amid climate disclosure push
ASIC has scored its first win on the greenwashing front as the Federal Court ruled in its favour on Thursday that Vanguard Australia made “misleading claims” in one of its investment products. It came as the Labor government ramps up its legislative commitment to net zero action before the election.
March 28, 2024
