Australia’s largest life insurer TAL has won two major awards recognising its technological capability and leadership.
TAL won the ACORD Global Industry Leadership Award at a ceremony in the USA for its leadership in the areas of global technology standards development, advocacy and implementation.
The award follows the development in 2013 by TAL of web-based digital technology for the group insurance market that was the first in the world to meet a new global standard for the group life insurance industry.
The initiative automated underwriting and claims interactions with one of TAL’s superannuation fund business partners to seamlessly share and transfer data and customer information, resulting in better data quality and security as well as faster and more effective outcomes for customers.
Alan Stitzer, ACORD Director of Global Development, said “TAL has been a driving force in the implementation of not only the Australia Life Standards, but the Framework adoption as well. We are proud to be able to work with such a committed team and organisation.”
Separately, TAL has also been presented with the 2014 Innovation Award by global unified communications company, Interactive Intelligence, at their annual Australia and New Zealand customer engagement conference Engage.
This award recognises outstanding execution and innovation using technology in the outbound call centres of TAL’s consumer brand InsuranceLine.
TAL Chief Information Officer David Gillespie said: “These awards are recognition of TAL’s ongoing leadership of the life insurance industry in Australia where we have pioneered many technological advancements for our partners and customers.
“The innovation award reaffirms InsuranceLine’s number one position in the direct-to-consumer life insurance market and recognises TAL’s unrelenting focus on meeting customer needs right across its business.”
The accolades follow the recent awarding to TAL of the 2014 Employer of the Year Award and being declared runner-up in the three product categories and the overall excellence award of the Plan for Life – Direct Life Insurance Excellence Awards 2014.
