Industry Updates

AFCA eyes halving the time of complaint disputes

Advisers have received well-deserved praise for making up a declining fraction of complaints, but advice and life insurance issues take almost twice as long as the average case to resolve.

Industry should create YFYS-style managed account benchmarks: Lawler

The advice industry should work together to introduce a performance benchmarking tool for managed accounts similar to Your Future, Your Super before the government steps in, “potentially not doing it right”, says AMP Advice lead Matt Lawler.

Thematic ETFs supplanting traditional index huggers: Research

Once famous for allowing investors easy access to a broad selection of equities in a single product, ETFs are now becoming the preferred vehicle to gain coverage to thematics according to Investment Trends.

WT Financial Group touts growth for risk advice with Synchron acquisition

WT Financial Group is confident of future demand in the risk advice industry, backing Synchron’s future with a deal that could be worth up to $13 million, dependent on Synchron retaining advisers and revenue.

PI insurers could have last say on crypto’s place in APLs

Prominent industry providers and researchers are warming to the idea of giving crypto-assets a place on APLs and in portfolios, yet the ultimate decision will likely be made by professional indemnity insurers.

Product advisers ‘tying themselves in knots’ over regulation

"Everybody's allowed to design their own service," Claire Wivell Plater says. "If I go to a Toyota dealer, I know they only sell Toyotas, I don’t go there looking for a Hyundai or a Mercedes... That’s what an avowedly vertically integrated business looks like."

Leverage client personality for their own good

There are two key personality traits that impact clients - self control and optimism - and financial advisers can leverage both to develop appropriate advice. Griffith University's Katherine Hunt writes for Professional Planner.

Quality of Advice Review terms of reference finalised

Professional standards will not be under the scope of the review, but as promised there will be a strong examination of the compliance burden faced by the industry.

Binary YFYS test puts advisers in a tough spot

The pass/fail assessment of the performance test means advisers are left in a precarious spot as exiting a failed fund may not necessarily be in the best interest of the client according to a panel.

Banks’ advice foray ‘misconceived’: Tucker

A lack of vision around the value of advice led to the downfall of the banks' tenure in the sector according to Koda Capital founder Steve Tucker.

New AFCA funding model aims to reward low complaint advice sector

The majority of investment and advice members will either see a reduction or unchanged annual fees under AFCA’s newly proposed model which seeks to reward sectors with fewer complaints.

Professional affiliation tied to reduced consumer complaints and fraud

Geographic areas with proportionately more advisers part of professional associations register lower cases of fraud and consumer complaints, but that trend doesn’t carry over with education qualifications according to research from UNSW.

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