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Home>Tag: customer service

customer service

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Opinion

Client satisfaction drives service evolution

Sharyn BakerApril 4, 2024
On Practice

Lessons on customer service from other industries

Zilla EfratApril 4, 2024
Advice

The psychology of customer service

Martin GrunsteinMay 9, 2018
Advice

How managed accounts help you create value for clients

Simon HoyleJuly 26, 2017
Contributors

How to stop a complaint from getting to FOS

June SmithJuly 10, 2017
Magazine

Horrible customer service – it was quite a show

Dixon BainbridgeJune 29, 2017
Analysis

Soon, AI will change everything; be ready when it does

Jacqui HendersonJanuary 27, 2017
Industry

Knock, knock! Who’s there? Mystery shopper, that’s who

Simon HoyleJanuary 17, 2017
Contributors

Business killers: Bad processes cost you clients

Anthony O'BrienJanuary 12, 2017
On Practice

BT’s Phil Hay: Addressing the insurance image gap a virtue borne of necessity

Phil HayFebruary 3, 2014

Media

Podcast

Iran, Trump and geopolitical risk in the AI age

Podcast

The value of keeping an adviser voice in policy conversations

Podcast

Why a ‘core and satellite’ approach can be a game changer

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