Clients that aren’t forthcoming about all required information leave advisers in an ethical tight spot due to Standard 6 of the Code of Ethics according to TAL.
Standard 6 of the FASEA code states “you must take into account the broad effects arising from the client acting on your advice and actively consider the client’s broader, long-term interests and likely circumstances”.
Speaking on an AFA webinar, TAL national technical manager Scott Hoger said financial advisers are not relieved of their ethical duty to look more widely at a client’s needs even if they aren’t providing enough information when asked.
“We haven’t seen what this looks like from an enforcement period just yet,” Hoger said, noting there isn’t an established precedent for an adviser breaching the standard in this context.
Hoger said the adviser has the responsibility because they hold in the power in the relationship with the client.
“If the client gives you the wrong information or not enough information for the advice area you’re looking to give advice in, it’s not on them.”
“In the absence of a crystal ball this is going to be a very costly exercise,” AFA’s chief executive Phil Anderson said in 2019. “You’re going to need to dig deep – deeper than you might have otherwise done – particularly if its only scaled advice that you’re providing.”
Hoger said determining what these client goals and objectives might be requires complete and accurate information.