Rice Warner: Productivity Commission – complacent super industry about to be squeezed?

The Australian superannuation industry is large but fragmented. Costs have fallen with the introduction of MySuper and they will fall further once SuperStream is complete. However, there remain critics who claim that the system needs a shake-up and that further economies of scale can be realised.

In its final report (November 2014), the Financial System Inquiry noted that “the superannuation system is not operating efficiently due to a lack of strong price-based competition“.

Amongst several significant recommendations for change in the superannuation industry, it gave notice that more efficiency is needed or a new system of allocating new default fund members into MySuper products would be required – “unless a review by 2020 concludes that the Stronger Super reforms have been effective in significantly improving competition and efficiency in the superannuation system“.

Clearly, it is important to develop a sound mechanism for measuring both competition and efficiency or this review cannot be undertaken objectively. Consequently, in February this year, the Treasurer commissioned the Productivity Commission (‘Commission’) to conduct a study in two parts.

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Source: Rice Warner

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Very few HNW clients feel they’re getting a personalised service

Very few HNW clients feel they’re getting a personalised service

Only 17 per cent of high-net-worth clients around the world say their advice feels “seamless and personalised”. The 30th edition of the Capgemini World Wealth Report explains why fragmentation is rising and why “orchestration” of services is the answer, but warns that firms chasing personalisation at scale must have the right client insights and information in place first.

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