Class, the developer of Class Super, Australia’s leading cloud software for administration of self-managed super funds (SMSFs), has announced the availability of client messaging.
Client messaging provides a simple and secure way for accountants and administrators to exchange messages and documents with their clients.
The new feature has been developed in response to the industry trend of people relying on their smart phone or tablet as their means of interaction with service providers. Being able to quickly send messages, and even take a photo of a document from a smart phone and send it through to an administrator, allows action items to be addressed without delay.
Messages can be easily categorised and tracked across all clients. Configurable notification settings alert clients when they have new messages, and can also remind them if they need to respond to their accountant or administrator.
As Kevin Bungard, CEO of Class, explains: “Class’ client messaging is as simple to use as the texting and messaging programs available on smart phones, but with the filtering capabilities of email. This new capability will enable accountants and administrators to further enhance their client experience and boost service levels.”
Documents exchanged via client messaging are automatically added to the Class document management system, which was released earlier this year.
