Midwinter has announced today that it has launched ‘The Midwinter Academy” – a state-of-the-art online training portal for its users.
As a technology provider, Midwinter has been paving a digital pathway in the financial planning space and the Midwinter Academy is its next step in contributing to the digital transformation of the financial advice industry.
The Midwinter Academy will allow advisers and their support staff to undertake training specific to their solution at any time, from anywhere and on any device. Users will be able to ‘learn as you go’ with the ability to train at their own pace and have their progress saved and filed under their unique profile.
Speaking of the Academy, Chief of Technology and Executive Director, Andrew McClelland said “Over the last ten years we’ve noticed a rapid increase in demand for our users to undertake training and support digitally rather than through traditional methods like written manuals and face to face training days/sessions. Whilst there are already several ways for companies to train users remotely, often these systems can be clunky or complicated and the end user experience isn’t amazing.
“By creating the Midwinter academy, we have developed a state of the art one stop training shop, where users are able to login into one intuitive, simple and easy to navigate portal. The Academy provides the convenience of having all of Midwinter’s training material located in a one interface for easy access – with several different channels/methods of training delivery available.”
“Recently it has also come to our when Licensees and large practices are transferring from one software to another, one of the biggest hurdles they face during the transition period is training their staff on the new solution. The Midwinter Academy was created as a result of identifying this issue, ensuring that software training undertaken during a transition is done with minimal disturbance to advice businesses.”
Users will have access to a range of sophisticated courses on seven major “facets” of the AdviceOS financial planning software –
. CRM and Client Administration Product Analysis and advice
. Insurance advice
. Modelling and Strategy Advice Datafeeds and Reviews
. Client Engagement
. Practice and licensee Management
Users are able to choose the methods of training that suit their individual needs and learning the following options –
. Online courses
. Video Tutorials
. Paperless training manuals Software updates
The Midwinter academy will offer a range of online training tools for each of the AdviceOS modules and has been constructed in a way (gamification) that offers users rewards and incentives for completing each part of their training. This structure increases engagement with the training process, whilst at the same time helps to track the level of knowledge the user has reached.
Speaking of the efficiencies this will create in the space, Mr McClelland said, “Staff training can be a burden for Principals, but at the same time – completely necessary, because the better your staff know the software they are using, the more efficiently they can perform their role.
“Sometimes it is just not feasible to send your staff out of the office for a whole day and for those planners in regional areas – it can be very hard to undertake regular face to face software training. So with this in mind, The Midwinter Academy will mitigate these issues and provide users from all over the country a seamless and effective way to learn how to best utilise their software subscription without ever having to leave the office.”
Mr McClelland continued, saying “With the introduction of FOFA, advisers have moved from a “reasonable basis” world to a “safe harbour” world where they must act in the best interests of the client. With advisers having a formal obligation to act in their client’s best interest, the importance of strategy and scenario modelling has now taken centre stage. With increased complexity of strategies, advisers are turning to their software providers for assistance in modelling those strategies. This is where the Midwinter Academy will provide additional value add for advice practitioners, as it will ensure easy access to even complex modelling training.”