Industry Updates

Assessing the right circumstances to dob in another licensee

Most licensees are across their obligations to dob themselves to ASIC when they become aware of a ‘reportable situation’, but less so that they are required to dob in other licensees in certain circumstances. Holley Nethercote partner Samantha Hills writes this requirement should not be understated as avoiding it could be breaking the law.

The most ‘irritating’ behaviours exhibited by advisers

Morningstar has uncovered what the most “irritating” behaviours by financial advisers are and how these can be fixed to better maintain client relationships. While these habits may not be terminal – the researcher says only 6 per cent of clients fire an adviser – it should still be a “wakeup call” to improve best practice.

Platform satisfaction at highest level in seven years

Platform satisfaction is at its highest level in seven years, according to research from Adviser Ratings, but an individual breakdown of the different providers shows this isn’t a homogenous result.

Advisers committed to the industry as advice becomes ‘in vogue’ again

The overwhelming majority of advisers are committed to staying in the industry, showing a cultural change since the Hayne royal commission, according to data from Adviser Ratings. It should be no coincidence this commitment comes as the average practice profitability margins are at “all-time highs”.

Two-thirds of MLC platform users to get fee reduction

Insignia Financial will reduce fees on its MLC Expand platform which it claims will benefit 240,000 super, pension and investment clients. But an industry observer believes this won’t spark further competition on fees as platforms will continue to differentiate not just on price, but on service and features.

Peer reviewing the SOA to ensure the advice is clearly communicated

Taking the extra step to peer review Statements of Advice is a necessity as it could save time down the line and prevent the advice not being tailored to the client. Reviews should include ensuring the way the advice is communicated is easy to understand for the client, which can quickly get lost in translation.

Entireti cites moral obligation to serve more consumers in digital advice deal

Entireti has partnered with digital advice provider Otivo, citing the social and moral obligation to improve advice accessibility. Otivo will develop a simplified and integrated digital advice platform covering episodic and limited scope advice for the licensee.

The rise of the advice platform is set to disrupt the value chain

The days of life companies, funds managers and platforms dominating the financial service value chain are numbered as capital finally flows to advice and large, corporatised advice platforms emerge, writes AZ NGA’s Paul Barrett. These advice platforms will be able to consistently serve clients at scale, and solve all the problems that advice firms are grappling with.

Stockbrokers declare education reform could be ‘a quick win’ for new minister

The Stockbrokers and Investments Advisers Association believes passing changes to the education pathway could be “a quick win” for incoming Minister for Financial Services Daniel Mulino. But one obstacle will be the Australian Greens, who will hold the balance of power in the Senate, and who the association concedes will need to be educated on the value of the reform.

Buffett changed the way advisers communicate with clients

After Warren Buffett announced his retirement at age 94 following an illustrious investment career, advisers reflect on how the American multibillionaire's legacy is broader than investment returns and has influenced how client conversations are conducted.

Planning for profitability in the new financial year

Profitability doesn't occur organically and requires careful planning which must be revisited regularly, writes Sue Viskovic. With the new financial year approaching, it’s a chance for practices to set and achieve benchmarks to reach the 40 per cent profit margin goal achieved by high-performing advice firms.

Practice M&A causing adviser recruitment to plateau

Advice practices are looking to M&A to build adviser numbers rather than poaching advisers, according to a recruiter assessing the current market landscape. However, there are a few key exceptions bucking this trend.

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