One of Australia’s most experienced consultancies in the superannuation and wealth management sector, IQ Group, today announces the promotion of Katherine Forrest to Head of Customer Advocacy and Assurance.
Katherine is charged with the management of the design, formalisation and implementation of the customer advocacy and assurance programs that will ensure interaction between IQ Group and its clients will deliver services in a way that is relevant to each client’s needs, for their individual businesses. The key is to empower IQ Group customers as they look to leverage their Stronger Super and SuperStream efforts and as service integration and digital engagement with members and employers become the primary commercial priorities.
Katherine brings to the role a deep understanding of the culture and skills that are central to IQ Group’s business, and extensive superannuation and wealth management domain expertise. She has spent the last three years as a Principal Consultant at IQ Group and has had 20+ years in superannuation administration and consulting with industry leaders such SunSuper, Equip, Suncorp and AAS. She has accumulated unparalleled management and operational expertise – in public and private sector enterprises and defined benefit fund environments – as well as extensive strategy and IT management experience.
Brian Peters, chief executive officer, IQ Group said: “Core to IQ Group’s customer-centric approach is its considerable investment in and commitment to our Customer Advocacy and Assurance team. By promoting Katherine into this strategically important role, we are able to leverage her proven capacity to build the productive relationships and share the valuable expertise on which IQ Group continues to build its success.”
On her promotion, Katherine said: “With experience in management, operations and IT development, I’ve seen the industry from all angles. And I’ve been on the other side as an IQ Group client. With that deep insight I’m looking forward to being the trusted ‘voice of our customers’.
