Industry Updates

Horrible customer service – it was quite a show

The car-rental industry could teach even financial institutions a thing or two about how to disappoint with customer service.

Market-linked pensions and the transfer balance cap

If your SMSF clients receive a market-linked pension, in addition to the transfer balance cap of $1.6 million, they must navigate the defined benefit income stream limit as well.

What the Census can tell you about your future clients

The latest demographic snapshot shows less outright homeownership and a population that will be focused on super, pensions and estate planning.

ASIC makes clear what it takes to call yourself ‘independent’

The regulator has clarified who can use terms such as ‘independently owned’ and is providing businesses six months to comply.

Kerr Neilson and Platinum are gifted at giving back

The path to professionalisation means different things to different people. For Platinum’s Kerr Neilson, it’s about philanthropy that helps prepare the next generation.

Facilitate more services for life after commissions

Financial planners must redefine how they sell themselves if they want to survive. That means becoming the means through which clients access myriad professional services.

ANZ Wealth launches video series to demystify insurance

ANZ Wealth today announced the release of a video series designed to support advisers and superannuation funds help their clients understand how they can make the most of their insurance cover. The six videos, hosted by Australian media identity James Mathison, offer a straight-talking and engaging guide to insurance that responds to feedback from the

From ‘client’ as a boy to adviser as an adult

For Trent Rose, a childhood trip to the bank with his father helped spark an interest that turned into a career.

Win with eDMs: Know your audience and target well

Electronic direct mail has made engaging with clients easier for small businesses; proper use of automation, big data and calls to action will lead to success.

It’s in your interest to join a real professional association

Professional associations serve the public interest, not their members. Planners and groups that don’t understand this don’t serve anyone particularly well.

Legg Mason Martin Currie strategies added to Macquarie Wrap’s SMA

Legg Mason, one of the world’s largest funds management groups, today announced that the Legg Mason Martin Currie Real Income and Equity Income funds are now available to financial advisers across the Separately Managed Account (SMA) investment option on Macquarie Wrap. The inclusion of our real income and equity funds on Macquarie Wrap reflects the

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