Industry Updates

Women’s advancement could add $28 trillion to GDP in 7 years

State Street’s Linda Stangherlin has made an impassioned call for the industry to address gender balance in a new way that will leverage differences and reap the benefits.

Licensee owners list 2018

Welcome to the 2018 Professional Planner complete, interactive list of licensee owners, published in partnership with Adviser Ratings.

Better with age: speaking to baby boomer clients

Boomer clients are often still busy with their lives meaning the one-stop-shop approach could be most valuable.

Economist predicts blue skies, no GFC ahead

Australia is in a “rare time”, with a strong, growing economy and favourable conditions ahead, CommSec chief economist Craig James has said.

Banks and advice need ‘divorce’

The big five need to step away from planning for the industry to properly mature and reach the status of a profession, Paul Bourke says.

Use your competitors to your advantage

It’s generally dangerous to reference your competitors but don’t be afraid to leverage their best ideas, Anthony O’Brien says.

2018 Licensee list: Rise of the second tier

Could we be witnessing the gradual disintegration of vertical integration and the emergence of a new style of licence owner? Tahn Sharpe investigates.

ANZ, OnePath rethink mental health claims

The insurance industry has not evolved quickly enough to handle the prevalence of mental health issues today, ANZ’s Maria Falas says, who is working to change that.

Budget 2018: No super overhaul, this time

The Federal Budget contains some minor, and sensible, tweaks for SMSFs and age pensioners alike but, for once, the system did not get major changes.

New complaints body built for speed

Resolving issues more quickly and being user-friendly will be key missions of the new Australian Financial Complaints Authority, the Financial Ombudsman Service’s June Smith says.

Royal commission wrap: the waiting is the hardest part

Advisers are left to speculate about reform recommendations while they endure months or more of dread before Kenneth Hayne files his report.

The psychology of customer service

You’ll handle complaints much better if you can give up one basic human impulse – the need to be right.

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