Industry Updates

‘We will push back’: Consumer group ups ante against QAR

Rosie Thomas, the newly appointed spokesperson for consumer advocacy group Choice, says critics of the Quality of Advice Review will not entertain efforts to weaken professional standards, warning that “people’s life savings” are at risk. As the government comes under pressure to speed up its implementation of the reforms, AFCA and ASIC say they are doing their bit in the interim to boost access to advice.

Iress claims improved client sentiment and reduced costs amid restructuring

Selling off underperforming and non-essential parts of its business, along with staff cuts, has seen Iress revise its earnings. A 4 per cent drop in staff numbers has seen revenue per employee increase 30 per cent year on year from $272,000 to $356,000.

Drawdown knowledge gap exists among retirees: Survey

A study has found that among retirees who drew down their super at the minimum legislated rate last financial year, 19 per cent thought the number was a government recommendation, highlighting a gap in understanding about the requirements among the public.  

Questions remain unanswered as funds step into financial advice space

The Quality of Advice Review reforms will mean super funds take more responsibility over giving financial advice to Australians. While anxiety over this extended obligation has been well noted, how these services are rolled out will be a key differentiator for the funds that are prepared for the challenge.

OnePath penalised $5m for fees for no service

The Federal Court has ordered superannuation trustee OnePath Custodians to pay a $5 million penalty for making false or misleading representations about its right to continue charging fees, and for failing to provide services to members efficiently, honestly and fairly due to its misleading conduct and by deducting fees when not entitled to do so.

Good service costs money: Industry pushes back on Choice fee criticism

The prudential regulator has taken aim at the fees for Choice products, but with platform products producing better customer satisfaction than many scaled-up industry funds, reducing fees to cut costs shouldn’t automatically be assumed to be in the best interest of members.

Allianz Retire+ released updates to longevity solution AGILE

Allianz Retire+ has updated its longevity solution Allianz Guaranteed Income for Life (AGILE), introducing two new options, Age Pension+ and Spouse Insured.  

Inflation erodes Australians’ retirement confidence: MFS survey

More than half (59 per cent) of Australians said inflation has changed the way they think about retirement in the past 12 months, with 54 per cent opting for a more conservative investment approach, according to the 2023 MFS Global Defined Contribution Survey. 

Over half of Australians unsure of their retirement options: Research

Close to two in three Australian non-retirees don’t know about existing retirement income products offered by their super funds, according to new research by Investment Trends and life insurer TAL. 

Super dominates adviser technical queries: AMP

Financial advisers are focused on helping their clients navigate super contributions, conditions of release or withdrawals, transfer balance caps and home ownership issues, according to the latest data from AMP Advice.

What the Optus outage can teach financial advisers

Another global financial crisis is as inevitable as a cyber-attack hitting Optus or any other telco. Paul Moran writes that despite the cautionary tales from other industries, not enough advice businesses have a robust financial crisis management plan.

Fresh political probe a chance for super sector’s new leaders

Industry insiders may well bristle at the thought of yet another parliamentary inquiry into superannuation and related issues. But it is also a chance for the sector to make its own case on member experience and customer service standards, and for the newly unveiled CEOs of the SMCA and ASFA to prove their advocacy credentials.

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