Advisers sympathise with super members subject to poor service
Super Consumers Australia has called for improved member standards after its report found super funds are failing to answer members’ calls, with the nation’s largest fund AustralianSuper failing to answer 90 per cent of calls. But advisers who are familiar with the lacklustre service standards of industry funds also empathise with the challenge they have in delivering services with the lowest fees possible.
Superannuation