Client complaints: How to respond when it’s more than a whinge
AFS licence holders have obligations when a client makes a complaint. Staff must be trained to know when to expect a complaint and ignoring the problem is never a good idea.
AFS licence holders have obligations when a client makes a complaint. Staff must be trained to know when to expect a complaint and ignoring the problem is never a good idea.
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We acknowledge the Traditional Custodians of this land upon which Conexus Financial sits, the Cadigal of the Eora Nation. We recognise their continuing connection and unique cultural and spiritual relationships to the land, waters and community. We pay our deepest respects to them and their culture, and to Elders both past and present.
FEATURE: Financial planning firms and accounting practices – a fine romance"/>
Compliance